1. Introduction

This Fair Usage Policy (“FUP”) forms part of the terms and conditions governing the use of broadband services
provided by Titan Broadband Ltd (“Titan”, “we”, “our”, or “us”).

The purpose of this policy is to ensure that all customers receive a reliable, consistent, and high-quality
internet experience while using shared network resources.

By using Titan Broadband services, you agree to comply with this policy.

2. Scope of Service

Titan Broadband provides internet services over a shared access network using wireless (WTTx), fiber (FTTx),
and related technologies.

Due to the shared nature of network infrastructure, service performance may vary depending on:

• Network demand
• Time of day (peak vs off-peak periods)
• Number of active users within a service area

3. Fair Usage Principles

All services are intended for reasonable, lawful, and non-disruptive use.

Customers must not use the service in a way that:

• Degrades network performance for other users
• Causes sustained congestion or excessive load
• Interferes with network operations or stability
• Circumvents or attempts to bypass network controls

4. Network Management and Traffic Control

Titan Broadband reserves the right to implement network management measures where necessary to maintain service quality.

Such measures may include, but are not limited to:

• Dynamic bandwidth allocation
• Temporary speed adjustments during peak usage periods
• Traffic prioritization for latency-sensitive services (e.g. VoIP, video conferencing, business-critical applications)
• Load balancing and routing optimization

These measures are applied automatically and proportionately to ensure fair distribution of network resources.

5. Residential Service Usage

Residential broadband plans are designed for personal, household, and non-commercial use.

To ensure fairness across the network:

• Usage may be subject to internal thresholds aligned with typical residential consumption patterns
• Network management measures may be applied during periods of high demand
• Sustained or excessive usage beyond typical patterns may trigger temporary service adjustments

Residential services must not be used for:

• Public redistribution or resale of internet services
• High-capacity commercial hosting or continuous bulk data transfer
• Any activity that materially impacts network performance

6. Business Service Usage

Business broadband plans are designed for commercial and professional use requiring higher performance and stability.

Business services benefit from:

• Enhanced network prioritization
• Optimized performance during peak periods
• Support for business-critical applications

While business plans are not subject to predefined usage thresholds, Titan Broadband reserves the right to apply
network management measures where necessary to protect network integrity.

7. Excessive, Abnormal, or Prohibited Usage

Titan Broadband may monitor usage patterns to identify excessive or abnormal activity that may impact network performance.

Such usage may include:

• Continuous high-volume data transfer over extended periods
• Automated or non-human traffic patterns
• Peer-to-peer or bulk distribution activities at scale
• Unauthorized sharing or resale of services
• Any usage inconsistent with the intended service profile

8. Enforcement and Remedial Actions

Where usage is identified as excessive, abnormal, or in breach of this policy, Titan Broadband reserves the right
to take appropriate action, including:

• Temporary speed adjustments
• Traffic shaping or prioritization changes
• Service restrictions or suspension
• Termination of service in severe or repeated cases

Actions will be proportionate and applied to protect overall network performance.

9. Service Integrity and Network Protection

To maintain the stability and security of our network, Titan Broadband reserves the right to:

• Restrict or block traffic that poses a risk to network performance or security
• Implement safeguards against misuse, abuse, or malicious activity
• Enforce service limitations necessary to ensure fair access for all users

10. No Guarantee of Unrestricted Usage

While Titan Broadband offers high-speed and unlimited access plans, “unlimited” refers to the absence of fixed
usage quotas under normal conditions.

It does not imply unrestricted or unregulated use of network resources.

All services remain subject to fair usage principles and network management policies.

11. Changes to This Policy

Titan Broadband reserves the right to amend or update this Fair Usage Policy at any time to reflect:

• Changes in network design or capacity
• Regulatory requirements
• Technological developments

Updated versions will be published on our website and take effect immediately upon publication.

12. Limitation of Liability

Titan Broadband shall not be held liable for:

• Variations in service performance due to network management
• Temporary service adjustments made in accordance with this policy
• Performance fluctuations arising from shared network conditions

13. Contact Information

For enquiries regarding this policy or your service:

Email: info@TitanBroadband.net